PrintPass FAQ

PrintPass FAQ

PrintPass tickets will be emailed April 6-8, 2009

What is PrintPass?
PrintPass is the ability to print your own tickets on your own time from your own computer. No waiting in long lines, get your tickets quickly and at your own convenience.

How does PrintPass work?
Once you have placed your order for tickets, you will receive an e-mail confirmation. You will receive a separate e-mail with instructions and link to pickup your tickets.
Click the link from this email and enter the OrderID and Passcode given to you in the e-mail. You will be asked to either download or open a .pdf file containing your PrintPass order. The file downloaded will require a PDF file viewer such as Adobe Acrobat Reader. Adobe Acrobat Reader can be downloaded for free: http://www.adobe.com/products/acrobat/readstep2_allversions.html You can save the file to your computer and print later, or you can open the file and print immediately. You can also come back to this e-mail at your convenience, pickup and print the tickets. Take your printout to the Ellipse and we'll scan you in! This serves as your ticket so don't forget it!

Do I need a special computer program or printer to use PrintPass?
Yes, you will need 1) a printer. Either an ink-jet or laser printer (color or black & white) will print your PrintPass tickets. You must use plain white paper for best results. You will also need, 2) a .pdf file viewer, such as Adobe Acrobat Reader. You can download this for free: http://www.adobe.com/products/acrobat/readstep2_allversions.html

How do I get into the event with my PrintPass ticket?
You must take each ticket of your order to the Ellipse, where it will be scanned to enter the South Lawn. Please treat your PrintPass like any other ticket because it is!

What if I print multiple copies of my PrintPass or make copies of my PrintPass?
Only the first copy of PrintPass presented at the gate will successfully scan and grant admission to the PrintPass holder, so keep your PrintPass safe.

What if I do not receive the PrintPass e-mail or accidentally delete the e-mail?
Please contact Front Gate Tickets, either by phone 888-512-SHOW or email 09eggrollinfo@c3presents.com and you can have the e-mail receipt resent.

I received the PrintPass e-mail, but I cannot pickup the tickets?
Please contact Front Gate Tickets, either by phone 888-512-SHOW or email 09eggrollinfo@c3presents.com to verify your order ID and pass code.

I can't figure out how to view and / or print my tickets?
Make sure you have the latest version of Adobe Acrobat Reader, which can be downloaded for free: http://www.adobe.com/products/acrobat/readstep2_allversions.html Make sure your computer has enough memory available - close all unnecessary programs that are running. If you continue to have problems, then please contact Front Gate Tickets, either by phone 888-512-SHOW or email 09eggrollinfo@c3presents.com

My print toner is running out and the PrintPass looks faded, what should I do?
Make sure your tickets are clearly printed to ensure fast and proper entrance at the gate. Do not copy or fax the tickets in any circumstance. All three barcodes on the PrintPass must be readable for admission to the Easter Egg Roll!

My order is for 4 tickets; do I get 4 PrintPass e-mails?
No, you get one PrintPass e-mail per order. When you pickup your tickets the file will contain each of the tickets in your order. Each ticket is one page. Print every page out and bring it to the Ellipse to get in to the South Lawn!

Is it ok for me to buy a Easter Egg Roll PrintPass ticket from someone else?
No, absolutely not. Tickets are free and should not be resold under any circumstance. The resale or attempted resale of a ticket is prohibited and if discovered will result in the ticket being voided.

Can I cut my PrintPass?
No. Do not cut or tear apart any portion of the PrintPass ticket. PrintPass must be presented in full and complete state - do not rip, tear, or cut - it may be considered VOID.

I lost my PrintPass. I recycled my PrintPass. My dog ate my PrintPass.
Treat your tickets with care - do not lose them. In the event that something happens and the ticket is destroyed, you may reprint your PrintPass at your own convenience. Please contact Front Gate Tickets, either by phone 888-512-SHOW or email 09eggrollinfo@c3presents.com if you have further questions or concerns.

PrintPass Terms & Conditions:
This electronic ticket ("PrintPass") is subject to Front Gate Tickets' & the producers of White House Easter Egg Roll Terms of Use, Terms of Ticket Sales and Terms of PrintPass Sales, each available at www.frontgatetickets.com and www.09wheggroll.frontgatetickets.com; Please review each. PrintPass customer assumes all responsibility for allowing others access to PrintPass and is solely responsible to ensure ticket is not duplicated. Only the first of each PrintPass copy or print-out that is presented and scanned for admission at the Ellipse will be valid for admission. PrintPass must be presented in full and complete state, do not rip, tear, or cut, or it may be considered VOID. Faxed or copied versions of PrintPass are not valid. You must bring original printout of PrintPass with you to the Ellipse for admission to the South Lawn. Event takes place rain or shine. PrintPass user bears all risk including cancellation of the event and of inclement weather. The resale or attempted resale of this ticket is grounds for seizure and cancellation without compensation. PrintPass is only valid if ordered through Front Gate Tickets. Tickets purchased from unauthorized sources as they may be lost, stolen or counterfeit, and if so, are VOID.

Ticket Terms and Conditions
Rain or Shine. No refunds/exchanges. Tickets lost or stolen cannot be replaced. This ticket is a revocable license for the time listed on the front. "Management" means C3 Presents, LLC, the White House Office or National Park Service, and their affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, National Park Service-issued permits, or local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband, alcohol, controlled substances, weapons, firearms, fireworks, video equipment, or professional recording devices, which are expressly forbidden, and subject to confiscation. Ticket user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Ticket user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of this ticket is prohibited and if discovered will result in the ticket being voided without refund. This ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes with the express written consent of Management. Ticket user consents to Management's use of your image or likeness incidental to any video display, transmission, or recording of the event. No pets are allowed except service animals.