| 2009 WHITE HOUSE EASTER EGG ROLL HELP | Close [X] |
When you click "Buy" on an event, you are shown a detail of the event with the date(s) and venue location(s) for that performer/event. The radio button next to the event should be selected and the event highlighted. Click the "purchase" button at the bottom of the screen.
On the next screen, choose the seating level you want (or GA/general admission) and the quantity of tickets you want, then click "add to order".
On the "My Order" screen, confirm that you have chosen the event and quantities you want. If you are ready to purchase, click "Secure Checkout"; or "Continue Shopping" to buy tickets for another event.
Clicking "Update" will refresh the prices to match the quantities and shipping. To remove tickets from your order, select "Remove these tickets from my order" directly under the "delivery" field.
When you click "Checkout," you will be asked for your name, address, phone number, email address. These fields are all required to place an order.
While your order is processing, do not click the "back" or "reload" buttons on your browser: it could cause the system to place your order twice! If you do not receive an order number or authorization code, you may safely click back or reload to try again.
If you experience an error, you will have the opportunity to check your information and try again, or you can call us and use the order number provided. If your order is accepted successfully, you can click "Printable Receipt" to get a printed version of your receipt, but note that we will also email the receipt to the address you provided.
If you didn't receive your receipt via email, first check any spam folders you have in your email account--it may have been routed there. Secondly, if you have an account with and placed your order using that account, use the order history function to print out your receipt or resend it. Lastly, try to remember if you received a confirmation number after your order--this means we did get your order correctly. Please use the CONTACT US link to call or email us to check your order. We do not recommend that you retry your order, as you may wind up with a duplicate order which may not be refundable.
Need some help not listed here? Please click on CONTACT US in the left margin and let us know what you need help with.